FAQ


Question: I was charged shipping when I thought it was free shipping?

Answer: Yes we do have free shipping for single order purchases totaling $XX or over any purchases below that amount is subjected to a low shipping fee of $5

Question: I made an order for a Handmade / Special Order Product and it still hasn’t shipped out yet?

Answer: Handmade / Special Order products require a processing time of 5-21 business days before we can ship them out to our customers with a tracking number. Unless we keep a supply of Inventory on hand a manufacturing order must be sent and made which takes artisans some time to finish.

Question: Can I Cancel an Order or change an Order after I placed it?

Answer: Yes we allow cancellation and order changes within 24 hours after the order has been paid for and placed; we do not allow cancellation after the order has been shipped to the customer.

Question: Do you accept Crypto Currencies or Bitcoin?

Answer: We are in the process of soon allowing the purchase of our products using Bitcoin Cash (BCH) but no other crypto currencies at the moment.

Question: Do you have a return policy?

Answer: Yes please check out our store policy page for our return, shipping, refund, processing policies.

Question: I’m looking for a character style but can’t find it on your site can I make a special order?

Answer: Yes certainly if you’re looking for a character style from wigs , outfit or props just message us at pinkupirates@hotmail.com and we’ll ask a few questions about the character and we will do our best to do a special order we will even try to start carrying those products for future purchase on our site.

Question: How do I get a picture of me wearing your products on your site or me in my cosplay outfit?

Answer: Just send us a picture of yourself to pinkupirates@hotmail in one of our products or send us a cosplay picture and we may add it to our site please add some info on which product of ours your wearing so we can attach it to that product in the future or post it to our front page.

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